Refund and Returns Policy

At Luneva, we are committed to delivering premium-quality products and a smooth shopping experience. If you face any issue with your order, we’re here to assist you.

Returns

We accept returns only under the following conditions:

• You received a damaged, defective, or incorrect item

• The product is unused, unworn, and in original condition

• Original tags, packaging, and accessories are intact

Return requests must be submitted within 7 days of receiving your order.

Items Not Eligible for Return

The following items cannot be returned or refunded:

• Used, washed, or altered products

• Items damaged due to customer misuse

• Products without original tags or packaging

• Sale, discounted, or promotional items (unless defective)

Return Process

To request a return:

1. Contact our customer support with your order number

2. Share clear photos or videos showing the issue

3. Once approved, follow the return instructions provided by our team

Returns sent without prior approval will not be accepted.

Refunds

• Refunds are processed after the returned item passes quality inspection

• Approved refunds will be issued to the original payment method

• Processing may take 7–10 business days, depending on the payment provider

• Shipping charges are non-refundable, unless the error was on our part

Exchanges

Exchanges are available for eligible items, subject to stock availability. If the replacement item is unavailable, a refund may be offered.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear evidence. We will resolve the issue promptly at no extra cost.

Contact & Support

For any questions regarding refunds or returns, please contact our customer support team. We’re always happy to help.

Luneva reserves the right to amend this policy at any time without prior notice.