Delivery Policy

At Luneva, we are committed to delivering your order safely, promptly, and with care. Please review our delivery policy below for complete details.

Delivery Areas

We currently deliver orders nationwide. Delivery availability may vary depending on your location.

Processing Time

• Orders are processed within 1–2 business days after confirmation

• Orders placed on weekends or public holidays will be processed on the next business day

Delivery Time

Estimated delivery timelines are as follows:

• Inside major cities: 2–4 business days

• Outside major cities / remote areas: 3–7 business days

Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

Delivery Charges

• Delivery charges are calculated at checkout and may vary by location

• Any applicable delivery fees will be clearly shown before order confirmation

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

Cash on Delivery (If Applicable)

Cash on Delivery is available in selected locations. Please ensure the correct amount is available at the time of delivery.

Failed or Delayed Delivery

If a delivery attempt fails due to incorrect address, unreachable contact number, or customer unavailability, re-delivery charges may apply.

Product Inspection at Delivery

Customers are advised to inspect the package at the time of delivery. If the package appears damaged, please inform the delivery agent immediately and contact our support team.

Incorrect Address

Luneva is not responsible for delays or losses caused by incorrect or incomplete delivery information provided by the customer.

Delivery Support

If you experience any issues with delivery, please contact our customer support team. We will do our best to resolve your concern quickly.

Luneva reserves the right to update or modify this delivery policy at any time without prior notice.